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Privacy Policy

This Privacy Policy regulates the use by Össur UK of the information you provide when using www.ossurwebshop.co.uk. It is to be read in conjunction with the terms and conditions of use of www.ossurwebshop.co.uk

Össur UK is committed to the online privacy of all its users. This policy statement is designed to give a clear explanation of Össur UK’s data processing practices. Össur UK will be the data controller of any personal data that you submit when you register as a customer on www.ossurwebshop.co.uk.


In order to provide users with a personalised and valuable service, we operate a voluntary registration process. During registration a user is required to give their contact information.

Information that we will collect:

All the information necessary to fulfil your order including your name, company, telephone number, your email address, purchasing credit or debit card details (where relevant) and delivery address.

The web server also collects data pertaining to every visitor, including the IP address, the length of time spent on the site, and the pages accessed when visiting the site.

We may ask you to provide us with information regarding your personal or professional interests, demographics, experiences with products purchased, and contact preferences in order to provide you with further correspondence about our products and services by your chosen medium. You are not obliged to provide this information, and you can opt out of this correspondence either during registration or via the ‘My Account’ function - visible on logging into the website.

What we will do with the information we gather:

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

Processing your order

For registration purposes

Internal record keeping

To improve our products and services

Our representatives may follow up, either by e-mail or phone to people who have purchased goods from our website as part of our customer care procedures

We may periodically send promotional e-mail about new products, special offers or other information, which we think you may find interesting using the e-mail address which you have provided. From time to time, we may also use your information to contact you for market research purposes.

We may contact you by phone, post, SMS or e-mail, unless you have registered with the appropriate Preference Service or have indicated your desire to opt-out of any or all of these channels either during the registration process or via the ‘My Account’ function – visible on logging into the website.


Össur UK will use its best endeavours to protect the information you provide. Access to your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment.

To help us keep this information confidential you should:

Keep your password secret

Never distribute the URL’s for pages that you have looked at while logged in as a registered customer

Who we share the information with, and your choices:

When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this policy statement.

We will not sell, distribute or lease your personal information to third parties other than our subsidiaries, affiliates, parent companies unless we have your permission or are required by law. We may release your personal information to our authorised direct marketing agents unless you tell us that you do not wish this to happen.

This process may include sending personal information outside of the European Economic Area and, if necessary, across international borders. The data protection laws in these countries may not be as extensive as in the European Economic Area. However, we have taken appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the European Economic Area.

If you have not previously objected to us using your personal information for direct marketing purposes, you may change your mind at any time be writing to or e-mailing us. This website is operated by Össur UK, Unit No.1, S:Park, Hamilton Road, Stockport, Cheshire, SK1 2AE.

The data protection officer who operates as the first point of contact for www.ossurwebshop.co.uk users is as follows:

Össur UK

Unit No.1


Hamilton Road




E-mail: [email protected]


This website contains links to other sites. Please be aware that Össur UK is not responsible for the privacy practices or content of such other sites and accordingly assumes no responsibility whatsoever in respect of such sites. Furthermore, Össur UK does not endorse any products and/or services featured on any third party site. You should exercise caution and look at the privacy statement applicable to the site in question.

Email, newsletters, opt out and unsubscribe:

Users have the option to subscribe to various email services, which we offer. Out of respect for the privacy of our users we present the option not to receive these types of communication.

Updating personal information:

If a user's personally identifiable information changes we will correct, update or remove that user's personal data as speedily as possible.

Notification of changes:

If we decide to change our privacy policy, we will post these changes on our home page so our users are aware of what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of email. Users will have a choice as to whether or not we use their information in this different manner.

If you have any questions or concerns relating to this please email: [email protected]

For a more detailed look at Össur Privacy Practices please click here to view our corporate website.